Complaints

How to complain

Clivedale Capital Limited, registered office 73 Brook Street, Mayfair, London W1K 4HX.

Write to us at enquiries@clivedalecapital.com, or by post to 73 Brook Street, Mayfair, London W1K 4HX, marked for the attention of the Complaints Officer.

Please include your name, the best way to reach you, the loan or enquiry reference if you have one, and a summary of what has gone wrong.

What happens next

We will acknowledge your complaint within 5 business days.

We will investigate and aim to send a final response within 8 weeks. If we need longer we will explain why and tell you when to expect a reply.

If you remain dissatisfied

Our lending is not regulated by the Financial Conduct Authority, so the Financial Ombudsman Service is not available for these loans. If you are not satisfied with our final response you may take independent legal advice or pursue other remedies available to you.

Records

We keep a record of complaints and our responses, and review them so that we can improve how we work.